Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. PayPal payments, checks via snail mail and credit card payments via Paypal.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. No, we do not allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. We are in process of creating a demo for it.
In the mean time you find a description of all it's features on the cpanel web site.
Q. Can I pay monthly?
A. Yes, you may pay monthly.
Q. How long does it take to setup my account?
A. Your account will be setup within 24 hours of ordering (Usually just a few hours). It takes longer for your IP address to propagate - between 24 and 48 hours.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
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DNS
Q.I already registered my domain name, how do I transfer it to your Name Servers?
A. Log into your account at the website where you registered your domain name and change the name servers as follows:
Primary Name Server - NS1.WICHITASGATEWAY.COM
Secondary Name Server - NS2.WICHITASGATEWAY.COM
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Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cpanel/
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel/
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains. The number of sub-domains you are allowed varies according to the hosting packages you subscribed to.
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FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
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Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
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E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click on the email manager then click the add/remove email account's link.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com. Some ISPs won't allow you to use another outgoing server. If your outmail doesn't work, try using your ISPs outgoing mail server.
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
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CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
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Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.
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Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. If you are making on-line payments, you will receive an email invoice with a link to make your payment. If you are paying by check, you will receive an invoice in your email to print and send with your check.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."
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SSL
Q. What is the difference between shared ssl and private ssl?
A. The shared SSL uses our domain name plus your domain without the dot com, net, etc.:
https://www.wichitasgateway.com/your_domain_name/
A private SSL uses your own domain name: https://www.your_domain_name.com/.
Q. How do I purchase a private ssl from you and what type is it?
A. Please email webhost@wichitasgateway.com to do so. We use Comodo Security Certificates.
Q. What is the path to the free shared ssl?
A. To use our shared SSL, send an email to webhost@wichitasgateway.com with your request along with your domain name, username and password. We will create your shared SSL folder and send you instructions on how to use it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $50.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
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Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
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